Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please contact us and we’ll be happy to help you with the correct steps.
Yes, you can transfer your existing landline or virtual landline number to Air Landline.
We believe you should always try before you buy. So first sign up for a trial, then if you’re happy, you can start the number transfer process:
Log into your Control Panel and press Transfer-in numbers, or follow the link here.
Please make sure you do NOT cancel your account with your old provider until the number ports into us fully. This is because, if a number isn’t in use, your current provider could reject our port request as ‘number not in service’. Once a number completes its transfer, you’re free to cancel your old account.
We will delete the number assigned to you when you signed up once the number transfer completes. If you would like to keep this number, please email us so it does not get removed when the number transfer completes.
If you have any questions, please contact our Support Team at hello@airlandline.com.ur documents, we’ll submit the transfer request to your current provider.
Frequently asked transfer questions:
Are there any porting fees?
No, we don’t have any transfer fees.
How long will the transfer take?
The transfer process typically takes 2-4 weeks but it’s mostly just liaising with your old provider through formal processes in the background, so it depends on how quickly they respond.
Is there any downtime during the transfer process?
The transfer takes place on a single specific agreed date between us and your current provider and we configure everything before the transfer date so there’s almost never any downtime at all.
What documents do I need to upload?
I have broadband on the line, will that be affected?
Some providers disconnect the broadband once the number is transferred, while others may re-number your broadband line and continue your broadband service. You’ll need to contact your broadband provider to check. It’s not possible to have broadband on an Air Landline so if you purchase broadband in the future and it requires a line, you’ll need to ask your broadband provider for a new number for the broadband.
If you find you can’t transfer your number over to us because of broadband, you can instead get an Air Landline number from us, then ask your current provider to divert all calls to your current number to the Air Landline number (note this will mean your contract with your current provider continues as normal).
If you find you can’t transfer your number over to us because of broadband, you can instead get an Air Landline number from us, then ask your current provider to divert all calls to your current number to the Air Landline number (note this will mean your contract with your current provider continues as normal).
Can I cancel my contract with my current provider?
You must ensure the number is active and don’t cancel your contract with your current provider until your transfer is complete otherwise your current provider could reject our transfer request as ‘number not in service’.
I am locked in a long term contract with my current provider, what shall I do?
You can get an Air Landline number from us, and then ask your current provider to divert all calls to your current number to the Air Landline number. It will be a landline to landline call so you can check if you have landline to landline calls already in the package with your current provider (note this will mean your contract with your current provider continues as normal). Then once you’re out of contract with your current provider, you can email us to transfer your number to Air Landline.
Do I need to tell my current provider that I’m leaving them?
You can do if you’d like, but there’s no need if you don’t want to as they’ll know you’re leaving when they receive the transfer request from us through the formal process.
Can you transfer any landline number whether it’s virtual or a traditional hardwire line?
We can transfer any UK numbers starting with 01, 02, or 03. We don’t host or transfer-in numbers starting with 08 (e.g. 0845, 0808 etc).
Is there a long term contract?
No, we don’t tie you into any long term contracts. You simply pay monthly and can always cancel at any time for free.
Can I leave you and transfer to another provider in the future for free?
Yes, you can leave us and transfer your number to a new provider (e.g. BT) for free. We don’t charge any transfer fees.
Can I use the Air Landline features without transferring to you?
If you don’t want to transfer your number over to us, you can instead get an Air Landline number from us, and then ask your current provider to divert all calls to your current number to the Air Landline number. It will be a landline to landline call so you can check if you have landline to landline calls already in the package with your current provider (note this will mean your contract with your current provider continues as normal).
Can I port-in mobile numbers to your service?
No, at present we can’t port-in mobile numbers to our service. We recommend transitioning to a local Air Landline number. To do this you can get an Air Landline number, then set the voicemail on your mobile number to tell customers to call you on your Air Landline number.
Can I transfer multiple landline numbers to Air Landline?
Yes, note it’s £9.99 a month per landline number that we host for you.
Reasons customers have transferred to us
Reduce costs
We’re about half the typical price of a traditional landline rental, and we don’t charge for diverting calls to your mobile number. Other providers charge per minute for diverting to your actual mobile number OR they show unlimited but put in a low fair usage policy which means it’s not truly unlimited.
Excellent call quality
We divert incoming calls to your actual mobile number, not an App like others so you don’t need to rely on an internet connection, meaning you don’t lose calls.
Get more inclusive features
We give more useful features than other providers. For example some providers charge double just for having call recording, which we include as an inclusive feature
Remove downtime
We’re proud of our uptime with network ops monitoring 24/7. Our platform is load-balanced and distributed down to the individual data packets. This ensures ongoing, uninterrupted communication even in the rare event of a multi-server failure. Plus, our layered security protocols push industry standards to the extreme, protecting your data and intellectual property from bad actors.
Avoid contracts
We don’t tie you in to a long term contract, it’s just monthly and you can cancel at any time for free. Other providers tie customers into 12 month contracts.
Avoid being tied-down
With Air Landline your number is virtual and not wired to a property, so you can keep moving properties without worrying about your losing your phone line and number. All call are diverted to your mobile so you’re not tied to a desk either and can answer it wherever you are.
Easy Control Panel
Everything is automatically set up once you order, and if you ever need to make any changes, our Control Panel is the easiest to use. It has super useful tips as well as pre-loaded audio files you can use, or upload your own.
Better customer service
Customers love our service and you can read reviews both on Trustpilot and our Facebook page.