Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please contact us and we’ll be happy to help you with the correct steps.
We require the following documents in order to transfer your existing landline number:
- Proof of Ownership
An invoice or bill dated in the last 3 months showing the number you’re looking to transfer.
If the number you’re looking to transfer is not shown on any of the pages of the invoice, please alternatively upload a document showing the number such as a screenshot from an online account with your current provider or some customers have found the information on a setup email when they initially purchased the number.
- Proof of Address
A utility or bank statement dated in the last 3 months which matches the address on the ownership document above or the address on your account with us. Please note this document must be different to your Proof of Ownership document above.
- Proof of ID
A Passport or Driving Licence.
Please ensure the number you’re transferring is ACTIVE and DON’T CANCEL your contract with your current provider until after the transfer is complete otherwise you’ll risk losing your number as your current provider will reject our port request as ‘number not in service’.
If you have any questions, please contact our Support Team at hello@airlandline.com.