If you mean you simply want to be able to receive calls while you’re abroad, then you can do it using our App add-on. Here’s how:
To add the app add-on, go to Setup > App Addons > New App Addon, or follow the link here.
Once you’ve added the App Add-On to your account, you’ll need to update your call routing so incoming calls are sent to the app.
Set incoming calls to ring in the app
- Open the Routing page.
- Select and open the relevant Call Route.
- Find the Forward Call module and select the pencil icon.
- Enter your app extension.
- Select Save Forward.
That’s it! Now you can receive calls from anywhere you have internet, even if you’re abroad, even if you change SIMs.
So if you are on Wifi or using a local SIM for the country you’re in that has mobile data, then you can avoid roaming charges. Customers will hear your UK ringtone or any hold music you’ve set in your control panel, even if you’re abroad.
The App add-on also allows you to make outbound calls to certain countries. Please see the Frequently asked questions on the following page: https://airlandline.co.uk/pages/making-calls
If you have any questions, please contact our Support Team at hello@airlandline.com.