Please follow the steps below to check and correct why your App add-on may not be working:
1. Do you have at least 3 different call examples where the issue happened?
To ensure the issue is not just related to one number, please ensure the issue has happened at least 3 times.
2. Do you have strong internet connection?
The App add-on uses the internet, so you please ensure you have strong reliable connection at the time of the call.
3. Is it asking your for a company code?
You would only see the company code page if you’ve entered the wrong mobile number into the App (e.g. a different mobile number than the one in the Apps Page of the Control Panel, or some people mistakenly enter the landline number in the App to set it up). Follow step 4 below to reset the App.
4. Have you tried resetting the App?
Please follow the steps below to reset your PulseHD App:
Open the PulseHD App on the mobile that you no longer require, tap More, then tap Settings, then tap Log out to disconnect the App. Then delete the PulseHD App.
Visit the Apps Page of the Control Panel, enter the mobile number in the empty field then click invite. If there is already a mobile number in there, click Disconnect next to it, then add and invite it again.
Download and set up the PulseHD App on the mobile using the link that’s messaged to you and enter the mobile number during the PulseHD App mobile setup.
Please ensure you’ve tried the steps above before contacting us. If you have tried the steps above, and still unable to identify the issue, please email us at least 3 examples for 3 different calls from your Calls history to hello@airlandline.com.
If you have any questions, please contact our Support Team at hello@airlandline.com.