You can divert calls to different numbers at different times by adding custom call routes and assigning them in your open hours.
You can add a custom call route in your Control Panel by going to Setup > Call Routing > press the “+” symbol next to Custom Routings, or follow the link here.
Here, you can name your custom call route, and choose how you want calls to divert. For example, we’ve named this ‘Friday Afternoon Routing’.
Now you just need to choose which times/days you’d like calls to follow this call route. We’ve named ours ‘Friday Afternoon Routing’ so this is clearly labelled and obvious what this call route is for.
To set the times/days that calls will follow this call route, go to Setup > Open Hours, or follow the link here.
Press the pencil icon to edit the open hours for the day you’d like to change, and select the hours that you’d like calls to follow your custom route. Then choose your new call route from the Call Route dropdown. Once you have set the hours to follow the new custom call route, press Save Block.
Once you’ve made this block, you can add more hours to divert calls to different call routes for the rest of that day. Once you’re happy with your open hours for that day, press Save Hours.
If you have any questions, please contact our Support Team at hello@airlandline.com.