Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please contact us and we’ll be happy to help you with the correct steps.
If you’d like your Air Landline number displayed to your customers when you call them, you can use our App add-on.
The App add-on is £7.99 a month (+VAT) and allows you to make unlimited calls as your Air Landline number, using mobile or desktop.
With the App Add-on you can also record outbound calls via the App, put callers on hold with music, and transfer calls.
To add the app add-on, go to Setup > App Add-ons > New App Add-on, or follow the link here.
Frequently asked questions:
Can I call out without the App add-on and not reveal my personal mobile number?
If you don’t want the App add-on but also don’t want customers to see your mobile number when you call them, you can withhold your mobile number by dialling 141 before the customer’s number, or hide your Caller ID in your mobile settings.
Alternatively, you can set up Business WhatsApp with your Air Landline number for free and WhatsApp call and WhatsApp message people with your Air Landline number. Note this only works if the person you’re calling has WhatsApp.
Alternatively, you can set up Business WhatsApp with your Air Landline number for free and WhatsApp call and WhatsApp message people with your Air Landline number. Note this only works if the person you’re calling has WhatsApp.
Can I receive calls while abroad with the App add-on?
Yes, make sure you first add the App Add-on user extension (e.g. 1001) in your Routing page so incoming calls go to the App and not your mobile number.
You can then receive calls anywhere you have internet, even if you’re abroad in ANY country (as long as you have internet). So if you are on Wifi or using a local SIM for the country you’re in that has mobile data, then you can avoid roaming charges. Customers will hear your UK ringtone or any hold music you’ve set in your control panel, even if you’re abroad.
You can then receive calls anywhere you have internet, even if you’re abroad in ANY country (as long as you have internet). So if you are on Wifi or using a local SIM for the country you’re in that has mobile data, then you can avoid roaming charges. Customers will hear your UK ringtone or any hold music you’ve set in your control panel, even if you’re abroad.
How much is the App add-on
It’s £7.99 a month +VAT per App add-on user.
Can I use it on multiple devices?
Each App add-on user can be set up on 1 mobile and 1 desktop. You can purchase additional App add-ons for multiple users so others in your team can also call out as your Air Landline number.
Can I also receive incoming calls via the App?
Yes, just add the App Add-on user extension (e.g. 1001) in your Routing page.
Which countries can I call?
Your App add-on includes calls to landlines and mobiles in the UK, US, Canada, and Ireland — at no extra cost.
Need to call other countries? International calls are charged per minute at our international call rates. To add credit, email hello@airlandline.com with the amount you’d like to top up.
Need to call other countries? International calls are charged per minute at our international call rates. To add credit, email hello@airlandline.com with the amount you’d like to top up.
What else can the App add-on do?
You can record your outbound calls using the App, put callers on hold with music, and transfer calls.
Can I cancel the App Add-on at any time?
Yes, there are no contracts as it’s just monthly. To cancel your app add-on, go to Profile > My Subscription > Press the Add-on that you would like to remove, and set the Add-on Status to Cancel.
This will trigger a verification code to be sent to your email address to confirm the cancellation.
This will trigger a verification code to be sent to your email address to confirm the cancellation.
How do I set up the App add-on?
Follow the steps below to get the add-on:
Go to Setup > App Add-ons in your Control Panel.
Click the New App Add-on button and press Add to Plan.
It will then provide instructions on how to invite your mobile number to the app.
If you have any questions, please contact our Support Team at hello@airlandline.com.
Go to Setup > App Add-ons in your Control Panel.
Click the New App Add-on button and press Add to Plan.
It will then provide instructions on how to invite your mobile number to the app.
If you have any questions, please contact our Support Team at hello@airlandline.com.
If I have multiple Air Landline numbers, can I choose which landline number I dial out as in the App?
Yes! You can change the Caller ID you dial out as in the App settings.