Troubleshooting FAQ

Information on fixing issues.

Why is the App Add-on not working?

Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please...
Why is my number not working?

Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please...
Why am I getting missed call emails but it’s not ringing on my mobile?

Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please...
How do I stop calls going to my mobile voicemail?

Please note: If you signed up before 21 May 2026, the instructions below may not apply to your account. Please...
What is the “Company code”?

If you’re seeing the Company Code request screen when setting up the App add-on, that means you’ve made a typo...